Commonly asked questions and answers

To schedule an appointment at Southeast, please give us a call at (415) 671-7000. Our hours are 8AM-5PM M-F for general care, and 7AM-7PM every day for urgent care.

To register as a new patient at our clinic, please call 415-671-7000 or come to our clinic to book a new patient appointment. Please come 30min before your appointment and bring identification & your insurance card (acceptable ID includes California ID, driver’s license and passport). Our registration staff will help guide you through the process of registering. 

*Due to the ongoing pandemic, we are scheduling new patients first as a telephone visit, followed by in-person visits as needed*

Sliding scale, Medi-Cal, Medi-Care and some private insurance are acceptable forms of payments for services. We can adjust our fees for people without insurance based on income and family size.

Yes, with MyChart! If you haven’t signed up yet, see “How do I sign up for MyChart?” for instructions.

MyChart gives you online access to your health record. As a member of SF Health Network (SFHN) you are connected to top-rated primary, urgent, specialty, and emergency care services, and now to MyChart! To learn more, click here for information and videos in English, Chinese, Russian, Spanish, Tagalog, and Vietnamese. If you have any problems, please call us at (415) 671-7000

The Southeast Field Care Clinic is part of the City of San Francisco’s strategy to preserve emergency room and hospital capacity while providing the best health care to all communities. With the FCC, District 10 residents will be able to receive urgent care and other health related services without having to travel and within their own community. Learn more here.